Refund and Cancellation Policy

1. General provisions

This Refund and Cancellation Policy (the Policy) governs the conditions for refunds and order cancellations when using 1db.lt (the Platform).

2. Nature of the service

1db.lt provides access to a database of Lithuanian companies and API services. Data is delivered in digital form and is available for download or use immediately after purchase. For this reason purchased services cannot be returned or cancelled.

3. Refund conditions

Given the nature of the data – the information is delivered immediately after payment – refunds are not possible, except in exceptional cases where Platform errors or technical problems result in incorrect information being delivered.

In such a case the user must contact us at support@1db.lt within 7 calendar days of the purchase.

4. Payment processing

All payments are made through trusted third-party payment providers: Stripe, PayPal and Paysera. The Platform itself does not collect or store payment or personal information.

Any questions about payments or technical problems should be resolved directly with the selected payment provider or by contacting our support.

5. Order cancellation

Because data and API access are provided immediately after payment, orders cannot be cancelled. Before paying, make sure you have chosen the right service or data set.

6. Technical errors or disruptions

If, because of system errors, problems at the payment provider or other technical reasons, the user did not receive the ordered data, please contact our team at support@1db.lt. Such cases are reviewed individually.

7. Changes to this policy

1db.lt may update this Policy at any time. All changes take effect once published on the Platform. We recommend reviewing this page periodically.

If you have questions or want to discuss exceptional situations, write to support@1db.lt.